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Sie haben Fragen, wir haben Antworten. Und wenn Ihre Fragen in diesem Abschnitt nicht vollständig beantwortet werden, wenden Sie sich bitte an unser Team.

Questions & Answers

Lowest Available Price Guarantee

With our Best Rate Guarantee, we promise that the room rate you find on our website is the lowest available rate for this room anywhere online. If you find a competitive rate elsewhere, please let us know by submitting a claim form.


We love those days when the hardest decision is “wine or beer?” For drinks, bites and midnight snacks, join us at the bar.

– Max Brown Ku’damm – Open 24/7
– Max Brown Midtown – Open daily until 01.00
– Max Brown Canal District – Open daily until 01.00 / Happy Hour 17.00-19.00
– Max Brown Museum Square – Open 24/7 / Happy Hour 17.00-19.00


The only thing that will inspire you to actually get out of your Max Brown bed: breakfast. Here’s what we offer at each hotel:

– Max Brown Canal District – Daily 07.00-10.30 (not complimentary)
– Max Brown Ku’damm – 24/7 breakfast at Benedict (not complimentary for guests)
– Max Brown Midtown – Complimentary for guests, daily 07.00-10.30
– Max Brown Museum Square – Daily 07.00-11.00 (not complimentary)
– Max Brown 7th District – Daily 07.30-10.30 (not complimentary)

Cancellation policy

We know your travel plans might have to change this year and we want to make things as easy as possible for you. For new bookings made through 31 August 2020, we apply flexible booking conditions. Simply email us and we’ll get everything settled for you shortly. We hope you and your loved ones are safe and sound.

If you made your booking via a third-party website, please check their cancellation policy.

For stays after 31 August 2020, our usual cancellation policy applies: If you cancel your booking within 24 hours of the start of your reservation, we unfortunately have to charge you the amount of 1 night of your stay. If you forget to cancel your booking and don’t show up for your reservation, we will charge you 1 night of your stay. Some rates may have other cancellation conditions—you’ll see them in the policy of the rate when you book and you can also find in the first section of your booking confirmation.


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Check-in time

Check-in is at 15.00. An afternoon pick-me-up if we do say so ourselves.

Check-out time

Check-out is at 11.00. We hate goodbyes!

Credit cards

We accept Visa, Mastercard, American Express, Diner and JCB.


220V. Just ask the guy or gal behind the bar if you need a converter and/or an adapter—we sell them at the front desk.


Unfortunately, we do not have an elevator at every Max Brown because some are located in historical buildings, but our staff is more than willing to assist you with anything and everything possible. Here’s what each location has:

– Max Brown Canal District – No elevator, steep stairs
– Max Brown Ku’damm – Elevator
– Max Brown Midtown – Elevator
– Max Brown Museum Square – Elevator, steep stairs to breakfast area and hotel entrance

Fire safety

Please take a minute to look carefully at the fire safety instructions on the door of your room.


Don’t worry about trying to fit one in your suitcase—every one of our rooms has a hairdryer. Use that space for souvenirs.


Rejoice! All of our hotels have free WiFi.

Luggage storage

If you want to go out and sightsee without your luggage, just check it in at the front desk and we’ll keep it safe.


Come by the front desk for a free map of the city. We’ll circle all of our favourite spots in the neighbourhood.


We think minibars are overrated (literally and figuratively). For that reason, we don’t have minibars in our rooms, but you’ll find everything you need and more at the bar.


All Max Brown hotels are dog-friendly, so you don’t have to leave your furry friend behind! Read more here.


All of our guest rooms have phones if you wish to connect with the outside world or someone at the hotel (no judgment if you don’t). To dial out, just dial 9 (or dial 91 in Ku’damm).


All of our guest rooms have private safes for your valuables and unmentionables.

Social Media

Find our Instagram at @MaxBrownHotels. Keep in touch!


While smoking is not allowed at our hotels, the outside world is your oyster.

Wake up calls

If you’d like us to wake you up with a call, dial 9 (91 at Max Brown Ku’damm) or ask us at the reception. We’ll tell you now so you can mentally prepare: our beds are impossibly comfortable and impossible to leave. We’re sorry in advance.

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