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FAQ

Als jij een vraag hebt, hebben wij het antwoord. En natuurlijk kun je het een van onze teamleden vragen als je iets wilt weten wat niet op deze pagina staat.

Vragen & Antwoorden

Bar

We love those days when the hardest decision is “wine or beer?” For drinks, bites and midnight snacks, join us at the bar.

– Max Brown Ku’damm – Open 24/7
– Max Brown Midtown – Open daily until 01.00
– Max Brown Canal District – Open daily until 01.00 / Happy Hour 17.00-19.00
– Max Brown Museum Square – Open 24/7 / Happy Hour 17.00-19.00

Breakfast

The only thing that will inspire you to actually get out of your Max Brown bed: breakfast. Here’s what we offer at each hotel:

– Max Brown Canal District – Complimentary for guests, daily 07.00-10.30
– Max Brown Ku’damm – 24/7 breakfast at Benedict (not complimentary for guests)
– Max Brown Midtown – Complimentary for guests, daily 07.00-11.00
– Max Brown Museum Square – Complimentary for guests, daily 07.00-11.00

Cancellations

If you are not able to make it to Max Brown for your stay, please let us know at least 24 hours in advance. If you cancel your booking within 24 hours of the start of your reservation, we unfortunately have to charge you the amount of 1 night of your stay. If you forget to cancel your booking and don’t show up for your reservation, we will charge you 1 night of your stay. Some rates may have other cancellation conditions—you’ll see them in the policy of the rate when you book and you can also find in the first section of your booking confirmation.

Check-in time

Check-in is at 15.00. An afternoon pick-me-up if we do say so ourselves.

Check-out time

Check-out is at 11.00. We hate goodbyes!

Credit cards accepted

We accept Visa, Mastercard, American Express, Diner and JCB.

Electricity

220V. Just ask the guy or gal behind the bar if you need a converter and/or an adapter—we sell them at the front desk.

Elevators

Unfortunately, we do not have an elevator at every Max Brown because some are located in historical buildings, but our staff is more than willing to assist you with anything and everything possible. Here’s what each location has:

– Max Brown Canal District – No elevator, steep stairs
– Max Brown Ku’damm – Elevator
– Max Brown Midtown – Elevator
– Max Brown Museum Square – Elevator, steep stairs to breakfast area and hotel entrance

Fire safety

Please take a minute to look carefully at the fire safety instructions on the door of your room.

Hairdryers

Don’t worry about trying to fit one in your suitcase—every one of our rooms has a hairdryer. Use that space for souvenirs.

Internet

Rejoice! All of our hotels have free WiFi.

Luggage storage

If you want to go out and sightsee without your luggage, just check it in at the front desk and we’ll keep it safe.

Maps

Come by the front desk for a free map of the city. We’ll circle all of our favourite spots in the neighbourhood.

Minibars

We think minibars are overrated (literally and figuratively). For that reason, we don’t have minibars in our rooms, but you’ll find everything you need and more at the bar.

Pets

While we do love pets, unfortunately we cannot accommodate your furry friend. Guide dogs are always welcome.

Phones

All of our guest rooms have phones if you wish to connect with the outside world or someone at the hotel (no judgment if you don’t). To dial out, just dial 9 (or dial 91 in Ku’damm).

Safes

All of our guest rooms have private safes for your valuables and unmentionables.

Social Media

Find our Instagram at @MaxBrownHotels. Keep in touch!

Smoke alarm

While smoking is not allowed at our hotels, the outside world is your oyster.

Wake up calls

If you’d like us to wake you up with a call, dial 9 (91 at Max Brown Ku’damm) or ask us at the reception. We’ll tell you now so you can mentally prepare: our beds are impossibly comfortable and impossible to leave. We’re sorry in advance.

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