Skip links


If you have questions, we have answers. And, of course, if you have a question that isn’t fully answered in this section, please contact a member of our team.

Questions & Answers


We love those days when our only problem is… wine or a beer? (or a gin tonic, coffee, tea…). Also for some nibbles, bites and midnight snacks, you can come down to the bar, why else is there a light in the fridge?

– Max Brown Ku’damm – opened 24/7
– Max Brown Midtown – Open daily until 1.00 am
– Max Brown Canal District – Open daily until 1.00 am – Happy Hour 5.00 – 7.00 pm
– Max Brown Museum Square – opened 24/7 – Happy Hour 5.00 – 7.00 pm


To whoever invented fantasy, bikes and breakfast; well done! Openings times are:

– Max Brown Canal District Mon-Sun 7.00 am to 10.30 am
– Max Brown Ku’damm offers 24/7 breakfast, for hotel guests daily from 7.00 am to 10.30 am
– Max Brown Midtown Mon-Sun 7.00 am to 11.00 am
– Max Brown Museum Square Mon-Sun 7.00 am to 11.00 am

Cancellation policy

If you are not able to make it to Max Brown Hotel please let us know at least 24 hours in advance. If you cancel your booking on shorter notice than 24 hours we shall be constrained to charge you 1 night stay. In case you forget to cancel your booking and your room will turn up as a no show 1 night stay will be charged. Some rates may have other cancellation conditions. These are shown in the policy of the rate that is booked and can be found in the first part of this confirmation.

Check-in time

3.00 pm, but first… let’s have a drink.

Check-out time

Everybody knows Hotel California, right? The Eagles? “You can check out any time you like, but you can never leave”. Same here at Max Brown, only you have to change the “any time you like” into 11.00 am. Sorry…

Credit cards accepted

At Max Brown we are sooo flexible. We accept everything, Visa, Mastercard, American Express, Diner, JCB.


220V. Just ask the guy or gall behind the bar if you need an adapter, we have them for sale in our shops.


We know everybody loves to make weird pictures in the elevator mirror. Unfortunately, we do not have an elevator at every Max Brown Hotel because some are located in monumental buildings. Of course, our staff is more than willing to help you with your suitcases and other stuff.

– Max Brown Canal District – No Elevator, Steep stairs.
– Max Brown Ku’damm – Elevator
– Max Brown Midtown – Elevator
– Max Brown Museum Square – Elevator, Steep stairs to breakfast area and hotel entrance.

Fire safety instruction

Please take a minute of your precious time to look carefully at the fire safety instruction plan at the door of your room . And ehm, in case of fire, please leave the building before posting it on social media.


You need to tame your tresses so every room has got a hair dryer.


Food, water and internet. Let’s get back to the essentials. We live in the 21st century so of course we offer WiFi for free through the whole hotel.

Luggage storage

If you want to spend another day sightseeing and you need to store your luggage. Just hand it over to one of the staff and enjoy the rest of your day care free.


If you like the idea of discovering the city, and we know you do, we have a city map for you to help you a bit. But keep in mind, not all those who wander are lost.


A minibar is a machine that makes everything expensive, we don’t like that. We have a genuine bar, see you there.


We do love pets but unfortunately we have to announce that your furry friend is not allowed. Guide dogs are welcome!


We know you automatically turn into a ninja when someone touches your cell phone. But we just want you to be relaxed in here. That’s why you can use the phone in your room if you wish to be connected with the outside world or one of our staff members. Just dial 9 or dial 91 for Ku’damm. (you can’t take selfies with this one)


Each room has a private safe. So don’t store your precious stuff under your pillow, use your safe.

Social Media

You know what they say, sharing is caring. So follow, hashtag, and share my fellow friend!

Smoke alarm

Don’t get caught by one of our smoke alarms…Smoking is not allowed!

Wake up calls

“Good morning, this is your wake up call. Go out, live and be awesome!” Just let us know what time you would like us to give you an alarm call, dial 9 or ask at the reception. (dial 91 for Max Brown Ku’damm).


Sign up for our newsletter and stay informed of the latest news, events and best rates.


Melden Sie sich für unseren Newsletter an, um über die neuesten Nachtrichten, Veranstaltungen und besten Preise informiert zu sein.


Meld je aan voor onze nieuwsbrief en blijf op de hoogte van het laatste nieuws, evenementen en de beste prijzen.